Ethical Attitude And Consulting Achievement -Myassignmenthelp.Com

Question: Discuss About The Ethical Attitude And Consulting Achievement? Answer: Introduction Business organizations in Arab countries have been enhancing their business all over the world. The use of business models and strategies has helped in globalizing their business in the market. The Gulf Integration has been operating from 2012 to Saudi Arabia. This report discusses way of working of the company in industrial context. The ways of fulfilling needs of the customers are mentioned in the report. This report outlines functions of the organization in various fields and communication with customers. The report focuses on various ethical issues involved collection data, storing and treatment of information. Background The Gulf Integration was founded in 2012 by Saudi Business Group. This company works in various fields including Power and energy, Telecom and IT services, Sports accessories, Management consulting, Pharmaceutical and Electro-Mechanical solutions. The focus of company is to provide integrated an easy solution to various business sectors. The mission of company is to achieve unrivalled excellence in each of Gulf Integrates activities. The company has its headquarters in Riyadh (Gulfintegration.com, 2017). It has 6 branches across the kingdom. The planning for regional expansion was started in 2016. The company has been looking for regional expansion that helps in maintaining a quality branding in market. The branding image of company has been good for customers in the market (Gulfintegration.com, 2017). Under the Gulf Corporation Council (GCC), this company have been rising in the market. The objectives have been focusing on having integrated coordination among different business organization in the market for providing better customer satisfaction. The company has used diversified business model for working in different fields in the market. Diversified business model helps in maintaining a business with other unrelated business (Gulfintegration.com, 2017). These businesses require unique managing style that makes them successful in the market. Various types of customers are connected with company that helps in implementing diversification in the market. The diversification of products and services of the company have helped in maintaining a proper brand image in the market. Objectives The objectives of the research are mentioned below: To identify the factors that are helping in customer satisfaction in the market To analyze the factors creating issues in implementing culture and leadership in workforce To recommend strategies for mitigation of issues in the Company Customer satisfaction Customer satisfaction is an important part of success of the company in the market. The customer satisfaction is a factor that helps in measuring success rate of the company in the market. Various strategies are prepared by a company for meeting demands of customers in the market. In this case, the Gulf Integration Company have a strategic plan for fulfilling expectations and demands of customers in the market (Watkins and Fisher 2014). A customer is an important asset and end of the business cycle in the market. The company has been able to satisfy their customers by identifying and providing services according to their need. The company want to achieve a high level of customer satisfaction in the market (Leon 2017). The main role of customer satisfaction is to making them addictive of their products and services by enhancing customer engagement. The competition in market has been increasing with change of time. Therefore, a proper market analysis is required for achieving enhanced level of customer engagement. Therefore, this company have focused on putting correct strategies in right place and time that increases customer engagement in the market. The repetitive investment of customers in the company helps in growing in the market (Scott and Matthias 2017). The customer engagement also increases the sales of company in the market. There are various strategies for enhancing customer satisfaction level in the market mentioned below: Communication skills Communication skills help in maintaining a proper environment for conversation with customers the HRM department of company is able to maintain a close look at queries of customers in the market. A clean and clear communication helped in understanding queries of customers in the market (Andler 2016). The company used to take initiatives for contacting customers and updating them with new updates and norms of the company. The company used to adapt communication policies that help in integrating with feelings of customers in the market. The company used to measure cost-benefit ratio for maintaining budget of solutions provided to customers (Oonk 2016). The company is making efforts to enhance customer expectations by offering various offers to customers. Listening to customers The company has a feedback portal that helps in receiving queries from customers. Clients can provide their feedbacks related to products and services of a company in the market. This helps in identifying expectations of customers and loopholes in their products and services (de Carvalho, Patah and de Souza Bido 2015). The company use to listen and act accordingly to queries of customers. This creates a strong bond between company and customers. This provides an edge to customer relationships in the market. The company used to provide instant replay and solutions to customers for their queries. The company keeps confidentiality in conversation with a customer and provide privacy to details of customers approaching them. Organization functions The Gulf Integration Company generally works in various fields including Power and Energy, Telecom and IT Services, Sports Accessories, Pharmaceutical, Management Consulting and Electro-Mechanical Solutions. GI Information Communications Technology (ICT) The Gulf Integration Company have a branch in Telecom Infrastructure Services that helps in developing telecom industry and provide advanced services including Radio Frequency planning and optimization services, RF capacity and coverage design verification and RF planning for coverage and capacity expansion (Canziani and Tullar 2017). These services helped in developing technology in telecom industry. The services provided by company was able to meet demands of a customer in the market. The company has recruited highly skilled professionals in Multi-vendor, the multi operator in 2G/3G and 4G (LTE) network environment (Campbell, Jardine, and McGlynn 2016). The company has expanded its business to various sites including Pre and Post DT services. These services have helped in enhancing quality of voice and video calls for customers. The company is providing IT service including threat management solutions to various users and companies. The Next generation Threat prevention systems have been provided by this company for maintaining security to data and information of users and other organizations in the market (Shin and You 2014). The company secures Payment transaction management solutions of various client companies. The client companies provide their access to data and information for providing security. Sports Fields and landscaping The Gulf Integration Company have invested in sports industry for providing sports accessories. ALTGRASS is expert in quality solutions for sports fields for more than 15 years. ALTGRASS guarantees innovative synthetic turf systems to specifications of the International Federation of Football Association (FIFA) (Phelps and Wood 2017). ALTGRASS has installed artificial grass for football, tennis, hockey, golf, rugby and other multipurpose sports applications. It also provides supply and installation of artificial grass and rubber surfaces. Therefore, this has met demands of clients perfectly. GI Managing Consultants Managing Consulting is one of fastest and largest growing business management consulting organization offering management-consulting services to organizations. The company provide comprehensive suites of consulting services that help in providing training and motivation to employees of the company (Fhrong and Rex 2015). The company have provided training to all branches and fields of various organization for getting maximum profit. The GI is specialized in ISO 9001, ISO 14001, HACCP, ISO 22000, OHSAS 18001, ISO 22000 and ISO 27001 (Freedman 2016). It helps in transforming business for quick responding in various level of competition in the market. The company have professional experts who can understand critical issues in business modules. These experts provide solutions to various problems prevailing in the business. Culture and Leadership Organizational culture focuses on values and beliefs that are prevailing in an organization for a long time. The values and beliefs of a company create basement of an organization on which development of company depends. Therefore, it is an important element in development of the company (Carlos Pinho et al. 2014). Corporate responsibility is first priority for the GI Company that helps in monitoring various operations in the company. The leadership engagement in company has helped in taking proper decision related to development of various fields of a company. Leadership is one of the core values of this company. The CEO of the company is responsible for controlling decision-making process in all operational department (Williams, Perillo and Brown 2015). An organizational culture having proper decisions can inspire and motivate employees for taking sustainability obligations seriously. The social responsibility of company is to perform various strategies for developing company in the market. The company have a formal sustainability strategy, structure and systems for maintaining a peer role in the market. Corporate Social Responsibility helps in educating other business organizations for involving in development of society and people of the company (Babnik et al. 2014). Ethical Issues The research has used both primary and secondary methods for collecting data and information related to topic. Use of both methods has helped in collecting maximum data and information related to the GI and its functions. However, there have been some ethical issues included in data collection process (Huhtala et al. 2013). The data has been collected by organizing online survey among employees of the company. However, most of the employees were not ready to take part in an online survey. Answers were not prevalent to the topic and were not taken for the research. Language problem was one of issues that researchers have faced during the online survey (Putait? et al. 2016). The data has been collected from online journals, articles, company databases and website. Online journals were taken from 2012 to 2017 and rest were excluded. Therefore, a number of online journals were less for data collection. The data has been collected from published journals and related to the research topic only. However, many online journals were of paid version and unable to access (Curry et al. 2017). The time limit for research was low including financial problems. Conclusion It can be concluded that the Gulf Integration Company have able to maintain proper strategies for customer satisfaction in the market. The company is able to meet requirements for customer needs and expectations. The branding of company in the market has been increased by receiving feedback from customers. The company has been working in different fields and providing services to various organization in the market. The ethical issues faced during data collection method has been discussed in the report. Various recommendations have been provided to improvise services provided by company. Recommendations It can be recommended that company needs to focus on online marketing and advertisement of their products and services. Social Media Advertising: The Company might use social media advertising that helps in reaching out a large number of customers. Therefore, branding of the products and services of a company becomes easy in the market. 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